I enjoyed a rare perk of bike blogging recently. I found the cheapest retailer of Brooks leather bar tape in Germany, paid, waited two weeks, then discovered thieves are in the system somewhere between Grafschaft and Launceston. One of two pairs of bar tape I had ordered were missing, evidently stolen from a hole in the side of the parcel. Oh what scoundrels! So neatly had the thief patched up this hole, that I accepted the package no questions, and would have been left with the loss, were it not for the retailer’s response:
Dear Steven Fleming,
thanks for your cooperation. Actually the stock was right but I will send you a new pair. It costs us around 60 $ to send it but I trust you and due to the fact that you are a new customer and I like your blog I just send you a new pair.